Privacy Policy

Effective Date: August 9, 2026
Last Updated: August 9, 2026

Shubharambha Enterprises Pvt. Ltd. (“Shubharambha Enterprises,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our customers, members, distributors, business partners, website visitors, and other users.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access or use our website, applications, services, products, membership systems, or other digital platforms operated by Shubharambha Enterprises.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

1. ABOUT US

Shubharambha Enterprises Pvt. Ltd. is a company operating in Nepal through a direct-selling business model. Depending on the services you use, we may collect and process information relating to customers, registered members, distributors, employees, applicants, suppliers, and business partners.

This Privacy Policy applies to information collected through our website, online forms, member portals, mobile applications, customer support channels, and other services operated by the Company.

2. INFORMATION WE COLLECT

We may collect different categories of information depending on your interaction with us.

2.1 Personal Information

We may collect information such as:

• Full name

• Date of birth

• Gender, where required for legitimate business purposes

• Citizenship or identification information where required

• Residential or mailing address

• Email address

• Phone/mobile number

• Profile photograph, where voluntarily provided

• Emergency or contact information where necessary

• Bank or payment-related information where required for transactions or commissions

2.2 Account Information

If you register as a user, member, or distributor, we may collect:

• Username or member ID

• Login credentials

• Sponsor/referrer information

• Upline/downline or network-related information

• Membership status

• Registration date

• Purchase and order history

• Sales and business-related records

• Commission, incentive, bonus, or payout information

• Account activity and transaction records

2.3 TRANSACTION INFORMATION

When you purchase products or use our services, we may collect information relating to:

• Products or services purchased

• Order details

• Invoice information

• Payment status

• Transaction reference numbers

• Delivery information

• Refund or return information

Payment card, wallet, or banking information may be processed through authorized payment service providers. We may not directly store complete payment-card information when the payment provider handles such information.

2.4 COMMUNICATION INFORMATION

If you contact us, we may collect:

• Email messages

• Phone or customer-support communications

• Inquiry and complaint details

• Feedback and reviews

• Information submitted through contact or inquiry forms

2.5 TECHNICAL INFORMATION

When you use our website or digital services, certain technical information may automatically be collected, including:

• IP address

• Browser type

• Device type

• Operating system

• Approximate location derived from technical information

• Pages visited

• Referring website

• Access time and date

• Website interaction information

• Cookies and similar technologies

3. HOW WE COLLECT INFORMATION

We may collect information:

• Directly from you when you register or submit a form

• When you purchase our products

• When you create or manage a member account

• When you communicate with our staff or customer support

• When you participate in promotions, campaigns, or events

• When you interact with our website or applications

• From authorized representatives, sponsors, or business partners where appropriate

• From payment, delivery, verification, or other service providers

• From publicly available sources where legally permitted

4.HOW WE USE YOUR INFORMATION

We may use personal information for legitimate business and operational purposes, including:

Account and Membership Management

• Creating and maintaining customer or member accounts

• Verifying identity and registration information

• Managing distributor/member relationships

• Managing sponsor and network information

• Providing access to member portals and services

Orders and Services

• Processing product orders

• Processing payments

• Arranging delivery

• Managing returns, refunds, and exchanges

• Providing customer support

• Maintaining transaction records

Direct-Selling Operations

Where applicable, we may use information to:

• Calculate commissions, bonuses, incentives, and other eligible benefits

• Maintain sales and performance records

• Manage distributor networks

• Generate business reports

• Administer incentive programs

• Communicate business-related information to members and distributors

Communication

We may contact you regarding:

• Account activity

• Orders and transactions

• Membership updates

• Service announcements

• Notices and important company information

• Promotions and marketing communications, where permitted

Security and Fraud Prevention

We may process information to:

• Protect our website and systems

• Detect suspicious activity

• Prevent fraud and unauthorized access

• Verify accounts

• Investigate security incidents

• Protect the rights and property of the Company and its users

Legal and Regulatory Requirements

We may process and retain information when necessary to:

• Comply with applicable laws and regulations of Nepal

• Respond to lawful requests from government authorities

• Maintain accounting, tax, and financial records

• Resolve disputes

• Enforce our agreements and policies

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality and user experience.

Cookies may help us:

• Keep users logged in

• Remember preferences

• Understand website usage

• Improve website performance

• Analyze traffic

• Provide relevant communications

• Maintain security

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Marketing Communications

Where permitted by applicable law, we may send you information about:

• Products

• Offers and promotions

• New services

• Company events

• Training programs

• Business opportunities

• Member or distributor updates

You may opt out of promotional communications by following the unsubscribe instructions included in the communication or by contacting us.

Please note that you may continue to receive essential transactional or service-related communications even after opting out of marketing messages.

7. Sharing of Personal Information

We do not sell your personal information as a commercial product.

However, we may share information with trusted third parties where necessary to operate our business or provide services.

These parties may include:

• Payment service providers

• Banks and financial institutions

• Delivery and logistics providers

• IT and hosting service providers

• Website and software service providers

• Communication and messaging service providers

• Accounting and auditing professionals

• Legal and professional advisors

• Government authorities and regulatory bodies where legally required

• Authorized business partners or service providers

Third parties are expected to use personal information only for the purposes for which it has been provided or as otherwise permitted by applicable law.

8. Member or Sponsor Information

Because Shubharambha Enterprises operates through a direct-selling model, certain information may be visible to authorized members, distributors, sponsors, or administrators when necessary for business operations.

For example, authorized users may be able to access limited information relating to:

• Member name

• Member ID

• Sponsor relationship

• Business network structure

• Sales or performance information

• Eligible commissions, bonuses, or incentives

We take reasonable steps to limit access to information according to the user’s role and business requirements.

We do not intend to make sensitive personal information publicly available through member or network systems.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

Security measures may include access controls, authentication mechanisms, encryption where appropriate, secure hosting, monitoring, backups, and restricted employee access.

However, no internet-based system can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing services
• Maintaining membership and account records
• Completing transactions
• Meeting accounting and tax obligations
• Resolving disputes
• Preventing fraud
• Complying with legal and regulatory requirements
• Enforcing agreements

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

11. Your Privacy Rights

Subject to applicable laws and reasonable limitations, you may have rights regarding your personal information, including the ability to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request updating of incomplete information
• Request deletion where legally permitted
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Ask questions about how your information is processed

Some information may need to be retained where required for legal, accounting, tax, security, or legitimate business purposes.

To exercise a privacy-related request, please contact us using the contact information provided below.

12. Children’s Privacy

Our services are primarily intended for adults and individuals who are legally able to enter into applicable business or contractual relationships.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

13. Third-Party Websites and Services

Our website or applications may contain links to third-party websites, payment platforms, social media platforms, or other services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage users to review the privacy policies of third-party services before providing personal information to them.

14. International Data Processing

Some of our technology, hosting, communication, payment, or service providers may process information outside Nepal.

Where personal information is transferred or processed outside Nepal, we will take reasonable steps to ensure that appropriate safeguards are applied, subject to applicable laws and contractual requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our business operations
• Changes to our services
• Changes in technology
• Changes in legal or regulatory requirements
• Improvements to our privacy practices

When we make material changes, we may update the “Last Updated” date and, where appropriate, provide additional notice through our website or other communication channels.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

Shubharambha Enterprises Pvt. Ltd.
Country: Nepal
Email: support@shubharambha.net
Phone: [
Address: Kathmandu Nepal
Website: shubharambagroup.com

For privacy-related requests, please include sufficient information to help us identify your account or request.

17. Acceptance

By using our website, registering an account, becoming a member/distributor, purchasing our products, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy.

Shubharambha Enterprises Pvt. Ltd. reserves the right to update this Privacy Policy in accordance with applicable laws and business requirements.